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IMPORTANT: Due to our personalized approach, we only work with a limited number of clients at a time.
Our 5-Step Retention Framework
(What We Do Differently)
We Take the 30,000-Foot View
We look at the entire customer journey, not just email. Retention involves using all channels like SMS, WhatsApp, Push Notifications, and Direct Mail, along with other touchpoints. We connect with customers at every stage to stick with the brand and keep them coming back.
They Focus Solely on Email Marketing
They only focus on email and miss out on other retention channels. Their strategy sticks to one channel, ignoring SMS, WhatsApp, Push Notifications, and other touchpoints in the customer journey that could help keep customers engaged.
We Add the Human Touch
We love AI, but we ALWAYS mix in real human creativity to make your content feel personal and engaging. Unlike plain, robotic content, we make sure your messages connect with people and leave a lasting impression.
They Use AI to Generate Content with Zero Personality
They depend on AI to create content that often feels flat and impersonal. Since their content is similar to what everyone else uses, itʼs hard to stand out and keep readers interested.
We Use Email as a Market Research Tool
We use email to gather real data and find out what works. This helps us create content that truly connects with your audience and stands out in their inbox.
They Create Strategies Based on Assumptions
They base their strategies on guesses and what everyone else is doing. Without real data, their content can end up being just like everyone else's, making it hard to stand out and truly engage the audience.
We Prioritize Customer Lifetime Value and Play the Long Game
We focus on building long-term relationships with customers, not just quick sales. We ensure a great experience after the purchase to build loyalty and make your brand memorable. This way, customers keep coming back.
They Focus on Short-Term Sales
They chase immediate sales and overlook the post-purchase experience. This means customers might not feel valued and could easily turn to competitors in the future.
We Champion an Omni-Channel Approach
We work with all departments and promote the use of multiple channels, like email and social media, to keep your brand top of mind. This way, everything is aligned and connected.
They Only Care About Emails
They focus only on email and ignore other channels and departments. This means they miss out on the bigger picture and don't keep the brand in front of customers across different touchpoints.